Coach booking faqs

Frequently ask questions and answers

FAQs for booking a Phoenix Coach

Q: Where can I hire a coach to or from?

We offer minibus & coach hire from the North East to anywhere in the country and across Europe. If you’re not sure if your journey is covered by our area of operation, please get in touch to discuss in advance. All hires are subject to vehicle availability.

Q: Do I have to pay a deposit for my booking?

A: Yes, there is a deposit for each booking payable by card. You must pay the deposit in order to secure the booking. Your booking is not guaranteed until the deposit is paid. The price of the deposit varies depending on the size of the coach.

Q: When do I pay the balance of the coach after the deposit has been paid?

A: You can pay the balance when you book or alternatively it will need to be paid at least 7 days before the departure date of your reservation, under certain circumstances you can pay the driver the balance on the day of your departure – please ask for further information regarding this when booking.

Q: I need to cancel my booking – can I get my deposit back?

A: We are often oversubscribed for coaches. We will turn down other work to guarantee your booking. There is a high probability that we have turned other work away to keep your booking in our schedule. For this reason, deposits are unfortunately non-refundable.

Q: I want to change my booking, how do I do this?

A: Give us a call on 01670 540 222. Should there be any major changes, there may be a change to the cost of your booking. It may not be possible to make all changes due to other commitments for your coach before or after your booking however we will do our utmost to accommodate your requests.

Q: I need to change my booking at short notice – can I just tell the driver?

A: All changes must be made via our office. If you would like to make any changes to your booking, please call our office as far in advance of your booking as possible. We cannot acknowledge requests made with the driver and take no responsibility for any issues that may arise due to arrangements made directly with the driver. All calls and emails to our office are recorded so that any correspondence can be clarified at any time. If you make any particular arrangements with the driver only, we are unable to verify any such agreements and as such are unable to take responsibility for any resulting problems.

Q: Do I get a confirmation of booking?

A: All bookings can be confirmed via email on request. Please take the time to check the email thoroughly as the driver will only follow what is on the confirmation email. If anything is incorrect, or should you need to change anything, please call us.

Q: I want to pay my deposit in your office. Where are you?

A: We are located at the address below:

Northumberland Taxi and Coach Centre,
Albion Retail Park,
NE24 5BW

Please note that we can only accept payments by Debit/Credit card, we do not accept cash payments in the office.

The office is opposite the former Lidl supermarket, just across the car park. 

Alternatively, you can call 01670 540 222 to pay by card over the phone.