Booking
Is your office really open all night?
Yes. Our Blyth office is staffed 24 hours a day, every day of the year. Someone is always there to take your booking or change it.
How far ahead should I book?
Most of the time we can send a car straight away. Book ahead for the airport, early trains, events, and for 6, 7 or 8-seat vehicles, especially on Friday and Saturday nights.
How do fixed prices work?
Book in the app and you see the price before you confirm. That is the price you pay. Our airport and city fares are fixed by phone too; for other journeys by phone, ask the call taker for a fixed price. Drivers can't give fixed prices themselves, as they don't have the pricing system in the car.
Can I book for someone else?
Yes. In the app or by phone you can book for a family member or friend.
Do you go outside Northumberland?
We cover south-east Northumberland at all times, and the rest of Northumberland, Newcastle and Tyneside when we have cars free. Call us to check a longer journey and its price.
Paying
Can I pay by card?
Yes. Every car takes contactless and chip and PIN, and you can pay in the app. Cash is fine too.
Can I pay in advance?
Yes. Pay in the app, or call us and we'll send you a secure payment link.
On the journey
Do you take dogs?
Guide dogs and assistance dogs are welcome in any car. Other dogs are up to the driver, so call us first and tell us the size and breed. Bring a blanket, keep your dog on a lead, and note that drivers can charge for cleaning.
Will my driver have my phone number?
Your driver may call or text you when they arrive. If you'd rather they didn't have your number, tell the call taker or add a note to your booking, and we'll leave it off. You then won't get the arrival text.
I've left something in a taxi. What do I do?
Call 01670 540222 as soon as you can, with the time and place of your journey. Lost property is kept at our Blyth office, open 24 hours.
Feedback and complaints
How do I praise a driver or make a complaint?
Use our contact form or write to us at Phoenix Taxis, South Albion Retail Park, Albion Way, Blyth NE24 5BW. Give the date, time, pickup and destination so we can find your booking. A manager replies within two working days.
How much spare time should I leave for a flight or appointment?
Book a pickup time that leaves room for traffic and check-in, especially at busy times. Getting to your flight, train or appointment on time is your responsibility, and our terms don't cover missed connections.
Download the Phoenix app
- See your fixed price before you book
- Watch your car arrive on the map
- Pay by card in the app, or pay the driver
- Apple Pay, Google Pay or cash
