Contact Phoenix Taxis by email or phone
Contact Phoenix Taxis
If you need to contact Phoenix Taxis regarding a query or would like some more information regarding one of our services, please use the contact form below.
To inquire about Wedding Cars or Executive Transport hire, or to Book a Minibus or Coach you can also use the form below. This contains all the information we need to give you an accurate quote. We aim to respond to all queries within 24 hours.
If you have a query, request or cancellation related to a future booking, please give us a call instead on 01670 540 222. While we aim to respond to your query as soon as possible, you should call us to ensure cancellations or amendments are dealt with immediately.
Not sure what service you need? Give us a call and we’ll be happy to talk through your options.
Feedback, Complaints and Compliments
Phoenix Taxis is committed to providing the best taxi service in the North East and we take all feedback seriously. If you would like to share any feedback, compliments or issues with a journey or service provided by Phoenix, please place it in writing. This can be a postal letter or via our contact form below. Any issues or complaints must be made in writing rather than in person or by telephone. This ensures that the correspondence is recorded, and that your issue is dealt with by an appropriate member of the management team.
Please provide as much information as possible, including:
- Date and time of booking
- Where you were picked up from and dropped off at
- What name the travel was booked under.
The more information you provide, the easier it will be to resolve your issue.