Contact us

Contact Phoenix Taxis by email or phone

Contact Phoenix Taxis

If you need to contact Phoenix Taxis regarding a query, or would like some more information regarding one of our services, please use the contact form below.

For future bookings please call us on 01670 540 222 to ensure your amendment is processed immediately.

To inquire about wedding or executive car hire, or booking a minibus or coach please complete the below form. This contains all the information we need to give you an accurate quote. We aim to respond to all queries within 24 hours.

Not sure what service you need? Give us a call and we’ll be happy to talk through your options.

Feedback, Complaints and Compliments

Phoenix Taxis is committed to providing the best taxi service in the North East. We take all feedback seriously. If you would like to share any feedback, compliments or issues with a journey or service provided by Phoenix, please place it in writing by postal letter or via the contact form below. Any issues or complaints must be made in writing rather than in person or by telephone in order to ensure that the correspondence is recorded, and that your issue is dealt with by an appropriate member of the management team.

Please provide as much information as possible, including:

  1. Date and time of booking
  2. Where you were picked up from and dropped off at
  3. What name the travel was booked under.

The more information you provide, the easier it will be to resolve your issue.

If you have a query, request or cancellation related to a future booking, please give us a call instead. While we aim to respond to your query as soon as possible, you should call us to ensure cancellations or amendments are dealt with immediately.

Please use the following pages for other enquiries:

Job Vacancies & Careers

Book a Taxi

Book a Minibus or Coach

Executive Transport

Wedding Cars