Customer Testimonials

To continually improve our service we invite our customers to give us feedback

Recently made a journey in a Phoenix taxi? Give us some feedback

We want to hear about your Phoenix taxi experience. Please complete the form below and you might see your testimonial on our website in the future!

We invite feedback – whether it’s good or bad – so please be honest and help us to help you have the best experience when traveling with us. Tell us about the driver, the car, the journey or the service – it’s up to you.


“I recently booked a minibus to take a group of us to Newcastle from Rothbury and I just wanted to say thank you for the brilliant service. From my first call into your office to the professional and friendly driver on the night. I really loved that you rang and confirmed it all 2 days before. It’s all the little things that make a customer happy with the service. So thank you very much and I will definitely call you again when we need transport.”

“I would just like to tell you that I have used your taxi service a number of times over the last few months and have found the service fantastic. Even my last trip at 2.50am was carried out on time and the driver was very friendly and helpful. Every time I have used your taxi service the reception have been helpful and courteous and the vehicles have turned up on time every time.”

“Booked a 13 seater from Phoenix for a stag do in Liverpool. Booking was professional from the word go and competitive price. Just got back and could not have asked for better service. Bang on time and the drivers couldn’t have done more to make the journey spot on. Highly recommend Phoenix and I wouldn’t look anywhere else in the future.”

“Booked minibus to bring 20 young ladies and gents to our After-Prom party and back home at 3.30 am! Fabulous and prompt service given. Would definitely recommend Phoenix for large and small bookings!”
“The driver I had was was well mannered and friendly chatty and well dressed. I would use this service again.”

“Thank you to the driver who brought me into work this morning I dropped my phone in his car and he returned it to my home address when he realised. Much appreciated as the phone has hundreds of irreplaceable photos of my little boy on it. Will definitely be using Phoenix Taxis again!”

“I have used Phoenix for sometime now and have found the majority of drivers cheerful and always conversant. My wife and I are old and frail and the drivers are so very helpful… the girls on the switchboard cannot miss a mention for the helpfulness and bright quip they have. Always so willing to assist.”