Customer Testimonials

To continually improve our service we invite our customers to give us feedback

Recently made a journey in a Phoenix taxi? Give us some feedback

We want to hear about your Phoenix taxi experience. Please complete the form below and you might see your testimonial on our website in the future!

We invite feedback – whether it’s good or bad – so please be honest and help us to help you have the best experience when traveling with us. Tell us about the driver, the car, the journey or the service – it’s up to you.


“I would just like to say that we were extremely pleased with the service. I had booked 3 journeys over last weekend 1 from Cramlington to RVI on Friday morning, one to pickup 3 adults and twins aged 6 months from Central Station to Cramlington and again booked taxi for same number back to central station from Cramlington. All taxis were on time drivers helpful and vehicles all clean, I will most certainly use your service again when needed. Thank you for making these journeys so pleasant.”

Janet R.

“We pre-booked a taxi from Waterford Lodge Hotel in Morpeth to take us to Eshott Hall to attend a wedding and then a return journey back. We received text messages to say the vehicle had been dispatched and a call when the vehicle had arrived, the two drivers we had were very pleasant and courteous. It was a pleasure to be driven by these drivers. Thank you so much for your excellent service and we will definitely recommend your taxi company to anyone who is in the area. Thank you once again.”

Jeff. C

“We had taxis booked on the 11th March to take us from Bedlington to Newcastle and then to pick us up later in the evening. The service we got was great. The staff in the office when I booked were lovely, the driver taking us in was so nice and chatted to us the whole way. Coming home the driver was also very polite. Both cars were spotless and on time. Coming home, we came out exhibition park and there he was, no waiting at all. Excellent all round, great service by all.”

Hayley Y.

“I was picked up by a really nice gentleman to take me for a hospital appointment at Cramlington. Very punctual, extremely courteous and a very smooth journey. A credit to the company.”

Phillip. W

“I just want to say my driver was amazing!!! Thank you. I pushed back my original appointment by 30 min the driver who took this request was amazing, polite and kind. The driver 30 min later was also amazing friendly and kind. 5* service!”

Helga. H

“Over the last few months I have used your taxis frequently mostly for hospital appts. I just wanted to thank you for your excellent service and the quality of your drivers. Every one of them has been polite, courteous and chatty… I have been shielding for over a year I can go ages without a face to face conversation so having drivers who I could talk to was great also very beneficial.”

Stephanie. G

“Used Phoenix for the first time for a group of 6 to go to the airport and be picked up on return. Both drivers were friendly and assisted in the loading and unloading, arrived on time and the prices were reasonable. Will be our first choice in future.”

Geoffrey C.

Share your feedback with Phoenix Taxis

*Required fields