customer safety
Opt out of sharing your phone number with your driver when booking
CUSTOMER SAFETY
The phone number you use to call our office and book a taxi with is automatically utilised by our textback and callback services which allows your driver to let you know when they’ve arrived at your pick-up point.
In order to ensure a smooth and efficient service, your driver may contact you from his or her phone to let you know when they have arrived, to clarify the pick-up point, etc.
We understand that in some circumstances, you may not to wish to share your phone number with your driver. If you would rather not provide your phone number for these services, you can opt-out when booking your taxi: please request for your phone number not to be included on the booking. You can mention this to a call handler when booking your taxi by phone on 01670 540 222, or as a note when booking online or by app.
By opting-out, you will not receive a call or text when your taxi arrives and your phone number will not be associated with the booking. Please keep us up to date if you require any amendments to your booking as we will not be able to contact you directly where no phone number is provided.