customer safety

CUSTOMER SAFETY

The phone number you use to call our office and book a taxi with is automatically utilised by our textback and callback services which allows your driver to let you know when they’ve arrived at your pick-up point.

In order to ensure a smooth and efficient service, your driver may contact you from his or her phone to let you know when they have arrived, to clarify the pick-up point, etc.

We understand that in some circumstances, you may not wish to share your phone number with your driver. If you would rather not provide your phone number for these services, you can opt-out when booking your taxi: please request for your phone number not to be included on the booking. You can do this by mentioning this to a call handler when booking your taxi by phone on 01670 540 222. This option is also available when you book online or by App, there is a section where you can add a note to your booking, 

By opting-out, you will not receive a call or text when your taxi arrives and your phone number will not be associated with the booking. Please keep us up to date if you require any amendments to your booking as we will not be able to contact you directly where no phone number is provided.

pet policy

We would say we are a dog friendly taxi service. However, it is up to the discretion of our drivers to accept dogs in their vehicles. Therefore, it’s best to give us a call to book your taxi on 01670 540 222 and advise us of the type of dog you have e.g. small, medium, and the breed of dog, so we can find the right transport for you. 

Before getting in the vehicle, please make sure your dog is clean to avoid leaving any fur or dirt behind at the end of your ride. Bringing a blanket with you for your 4 legged friend to sit on is also a good idea. You should also make sure your pet has been to the toilet and is clean before travelling and your dog must be on a lead.

This also applies to other animals you may wish to travel with, such as cats, rabbits and other small pets. Please make sure they are in the appropriate carrier. Phoenix is a pet friendly taxi company but we kindly ask that you inform us before you book a taxi so that we can accommodate you.

Please note our drivers have the right to charge for any soilage, including hair or slobber left by your pet, this is to cover cleaning fees.
Guide dogs are permitted in any of our taxis.